Discover ReGain Therapy 2023: Reviews and Costs – Get Expert Insights

Dr. Serenity
April 12, 2023

ReGain Therapy 2023: Reviews and Costs – Your Ultimate Guide

Looking for relationship counseling from the comfort of your own home? ReGain Therapy 2023 offers a solution. Our expert review team has compiled everything you need to know about ReGain’s features, pricing, and pros and cons.

Features of ReGain Online Therapy

ReGain’s online therapy platform provides a range of features to support individuals and couples seeking relationship counseling. Whether you prefer live video, phone, or text messaging sessions, ReGain has options to suit your needs. Here are some of the highlights:

  • Live video and phone sessions with or without your partner
  • Partners can join live sessions from separate locations
  • Unlimited video, audio, and text messaging with your therapist
  • Three-way calling for video and phone sessions
  • Shared chat room for couples

Pricing and Financial Aid

ReGain’s pricing is straightforward and affordable, with costs ranging from $240 to $360 per month. Plus, ReGain offers financial aid for eligible individuals, making it accessible to more people.

Pros and Cons of ReGain Online Therapy

Like any therapy platform, ReGain has its advantages and drawbacks. Here are the main pros and cons to consider:


  • Ongoing financial aid available for eligible individuals
  • Video and phone sessions accommodate three-way calling for partners
  • Partners can join phone and video sessions from different locations
  • Easy to switch therapists if needed


  • Does not accept insurance
  • Can’t use flexible spending accounts (FSA) or health savings accounts (HSA)
  • Partners can’t join live chat sessions from different locations


How ReGain Therapy Works: A Comprehensive Guide

ReGain is an online therapy site that provides relationship counseling to both couples and individuals. The site offers live video, phone, and chat options, as well as features like three-way calls and a shared chat room for couples. Here’s what you need to know about how ReGain therapy works.

Choosing Your Therapy Type

To start with ReGain, you will need to decide between couples therapy and individual therapy. Once you’ve made your choice, you’ll be asked to complete a questionnaire. If you opt for couples therapy, you’ll have the option to invite your partner to ReGain after completing your initial questionnaire. If you choose individual therapy, you can still invite your partner to counseling sessions later on. The cost for individual and couples therapy sessions is the same.

Initial Questionnaire

The assessment questionnaire is designed to help ReGain understand your relationship and why you may be seeking therapy. The questionnaire includes questions about your relationship status, such as whether you’re in a polyamorous relationship or not. Additionally, you will be asked about:

  • Whether you live with your partner
  • Whether domestic violence is an issue in your relationship
  • Whether you’ve had therapy before
  • Your reasons for seeking therapy, such as improving communication, overcoming infidelity, or understanding yourself or your partner better

According to Brianne Hughes, a licensed marriage and family therapist with expertise in sexual and reproductive wellness, people usually seek relationship therapy after their efforts to come to an agreement with their partner or to resolve an issue have failed. “People also seek couples counseling commonly after affairs or other life events that cause them to reexamine their understanding of each other,” she notes.

Selecting Your Therapist

ReGain will also ask if you have any expectations from your therapist, including if you prefer someone who teaches you new communication skills, proactively checks in on you, or challenges your beliefs. You can also request a therapist with specific attributes, such as female, older than 45, LGBTQ+, or nonreligious.

If you choose couples therapy, ReGain will ask if you want to invite your partner to join the therapy sessions. Once your partner accepts your invitation to join ReGain, they will be linked to your account.

Eliza Belle, PhD, director of the Office of Psychological and Behavioral Services for the Alabama Department of Mental Health in Birmingham, suggests that you and your partner decide together about what values you want your relationship therapist to have, from specialties in childhood traumas to spiritual, racial, or ethnic considerations. “Having a therapist you feel sees your relationship in its unique identity may help to more quickly establish trust and motivation for the process,” says Dr. Belle.

Writing Your Account Information

The final step in creating your ReGain account involves writing at least one sentence about why you want to receive therapy.


ReGain Therapist Matching Process and Therapy Sessions

Once you create an account on ReGain’s platform, the system will automatically start searching for a therapist that best matches your needs. Depending on the availability of therapists, it may take a few hours or days before you are matched with a therapist. If you decide to subscribe before a therapist is found, you may receive an email from customer support, prompting you to start your subscription. Your subscription will begin as soon as you provide your payment information. However, it will not start until you are matched with a therapist. In case you are not satisfied with the matched therapist, you can change therapists by clicking on the Change Therapist button on your account profile. On the next screen, you may provide a reason why you want to switch, but it is not mandatory. After requesting a new therapist, you will need to wait again for a new match, which can take a few hours or a few days, depending on therapist availability.

ReGain offers live therapy sessions over video or phone. Each session typically lasts between 30 to 45 minutes, and you and your therapist can determine the duration of the session together. Additionally, every ReGain subscription comes with unlimited messaging, where you can send text, audio, or video messages to your therapist at any time via a shared chat room. Based on a survey conducted in April 2022, our reviews team found that 48 percent of ReGain users received responses to their messages within one day. Of the remaining, 12 percent received responses within a few days, 28 percent received responses within a week, and 12 percent reported it regularly took more than one week to receive a response.

  • Video Therapy Sessions with ReGain

For video therapy sessions, you can log on to the ReGain website or app with your camera enabled for the session. ReGain has integrated three-way video call functionality, which allows you and your partner to join from separate devices and locations.

  • Phone Therapy Sessions with ReGain

For phone or voice therapy sessions, you can log on to the ReGain website or app and access your appointment. The ReGain system will prompt you to provide your phone number, and ReGain will then call you to connect you with your therapist. Your phone number will not be shared with your therapist. If you want to add your partner to the session, you may use the conference call feature on your smart device to dial them in.


ReGain Therapy Cost and Payment Options

If you’re considering ReGain as an option for online therapy, it’s important to understand the costs and payment options available. Here’s what you need to know:

Cost of ReGain Therapy

ReGain therapy costs between $240 and $360 per month, which translates to $60 to $90 per therapy session. However, the exact cost of your subscription will depend on where you’re located and the availability of licensed therapists in your state. To get an accurate quote for services, you’ll need to complete an initial assessment with ReGain.

Billing and Membership

Your ReGain membership starts the day you purchase your subscription, and you will be billed every four weeks after that. Keep in mind that if there is a wait time for you to be matched with a therapist, your membership won’t start until that match is complete.

Accepted Payment Methods ReGain accepts a variety of payment methods, including:

  • Visa
  • American Express
  • Mastercard
  • Discover
  • Google Pay
  • PayPal

Please note that ReGain does not accept insurance and does not accept FSA or HSA dollars.

Financial Aid

ReGain offers financial aid to eligible individuals. If you’re interested in applying for financial aid, log on to your account and access ReGain’s eligibility form. The form will ask you questions about your financial situation, including your employment status and whether you’re a veteran, to determine your eligibility. Keep in mind that financial aid is not guaranteed, but you could receive a discount of up to 40 percent.

In summary, ReGain offers affordable online therapy sessions and accepts a variety of payment methods. Additionally, if you’re struggling to afford therapy, ReGain may offer financial aid options to eligible individuals.


Comparing ReGain to Other Online Couples Therapy Options

When considering online couples therapy options, it’s important to consider factors such as cost, availability of financial aid, and first-time discounts. Here’s how ReGain stacks up against some of its competitors:


(Without Insurance or Financial Aid)

Offers Financial AidOffers a First-Time Discount


$240 to $360 per monthYesYes


$396 per monthNo



$109 or $129 per session, depending on providerNo


$440 per monthNo



$99 per sessionNo


MD Live$108 per sessionNo


As you can see, ReGain offers competitive pricing and is the only option listed that offers both financial aid and a first-time discount. Talkspace is a more expensive option, but it does offer a first-time discount. Amwell, Teladoc, and MD Live do not offer financial aid or first-time discounts, and their pricing may be less transparent. is more expensive than ReGain and also does not offer financial aid, but it does offer a first-time discount. When making a decision about online couples therapy, it’s important to consider not only cost but also factors like availability of financial aid and any discounts that may be available.


ReGain Reviews

ReGain is an online couples therapy service with mixed ratings from customers and reviewers. In this article, we’ll provide an overview of the reviews and ratings for ReGain, as well as our expert opinion on the service.

  • Ratings

ReGain has a rating of 3.2 out of 5 stars on Trustpilot, with more than 70 reviews. On the Better Business Bureau (BBB), ReGain has a rating of 3.39 out of 5 stars based on 18 reviews. However, the BBB has an F rating for the company and is not accredited. The BBB also has an active alert for the business that notes that the BBB tried to send mail to ReGain on at least one occasion to complete its report, but that the mail was returned by the post office.

On the Apple App Store, ReGain is rated 4.8 out of 5 stars based on more than 6,400 reviews. On the Google Play Store, ReGain is rated 4.6 out of 5 stars based on more than 1,900 reviews.

  • Feedback

Positive ReGain counseling reviews mention the benefits of flexible scheduling, the convenience of couples therapy online, and patients having good experiences with their relationship therapist.

Negative ReGain therapy reviews mention feeling misled from advertisements about receiving an appointment within 24 hours, problems finding appointment times with their therapist, and slow counselor response times to messages. According to our reviews team’s April 2022 survey of 1,000 online therapy users, 48 percent of ReGain customers received therapist responses within a day. But 40 percent of ReGain customers reported that it took more than a few days to hear back.



You can trust our review because we did the legwork for you in these specific ways:

  • Engaged in ongoing independent research
  • Mystery shopped each of the brands
  • Contacted brands’ customer service teams to ask questions and gauge responsiveness
  • Consulted six leading psychologists and psychiatrists
  • Became customers of online therapy providers ourselves
  • Reviewed academic research about the efficacy of online therapy versus in-person therapy
  • Read hundreds of verified customer reviews from trusted third parties such as the BBB and Trustpilot


Bottom Line

ReGain can be a good option for affordable online therapy for couples, whether you attend sessions with your partner or by yourself. Its ongoing financial aid program, with discounts up to 40 percent off your subscription, could mean you pay as little as $144 per month for therapy.

ReGain can also be a great option for long-distance couples because of its three-way video sessions. Our reviews team spoke with ReGain representatives who confirmed that if you live in different states, your matched therapist will address any potential licensing considerations.

Emergency Situations

If you are in crisis, waiting for an online therapy appointment may not be safe. In case of an emergency, call 911. That includes plans to harm yourself or others. If you’re having suicidal thoughts, you can call the 988 Suicide and Crisis Lifeline by dialing 988. Help is available 24/7.

You can also reach out to the SAMHSA National Helpline at 800-662-HELP (4357). The SAMHSA help line is a free, confidential, 24/7, 365-days-a-year treatment referral and information service for individuals facing mental health or substance abuse disorders.

Author Dr. Serenity

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